February 3, 2025
We are pleased to share that, at this time, all blood collection activities have resumed across our operating divisions. All donor center operations and community blood drives are currently moving forward as scheduled, and we are working to reschedule those that were cancelled. We are also making strides toward resuming normal distribution. We deeply appreciate your patience and support, and we will remain in touch with our partners as we continue to work through this incident.
We would like to thank our greater blood and advanced therapy communities – who have stood shoulder to shoulder with us and provided thousands of units to support NYBCe over the past few days. By working together, we have been able to keep the utmost focus on the communities we serve. While our blood supply remains stable, sustained donor support is essential in the days and weeks ahead as we recover from this incident. We encourage all eligible donors to give as soon as possible and urge organizations and community groups to host blood drives to help safeguard patient care.
We continue to express our deepest gratitude to our entire community for the unwavering support during this time.
January 29, 2025
On Sunday, January 26, New York Blood Center Enterprises and its operating divisions identified suspicious activity affecting our IT systems. We immediately engaged third-party cybersecurity experts to investigate and confirmed that the suspicious activity is a result of a ransomware incident. We took immediate steps to help contain the threat and are working diligently with these experts to restore our systems as quickly and as safely as possible. Law enforcement has been notified.
We understand the critical nature of our services, and the health of our communities remains our top priority. We remain in direct communication with our hospital partners and are implementing workarounds to help restore services and fulfill orders.
We remain incredibly grateful for the generous response of our greater blood community – including our hospital partners, hospital associations, blood centers across the country, the AABB Interorganizational Task Force, and our donors – who have all come together to help advance our shared mission.
FAQs
What happened?
On Sunday, January 26, New York Blood Center Enterprises and its operating divisions identified suspicious activity affecting our IT systems. We immediately engaged third-party cybersecurity experts to investigate. This investigation has confirmed that the suspicious activity is a result of a ransomware incident. We took immediate steps to help contain the threat, including taking certain systems offline. We are working diligently with these experts to restore our systems as quickly and as safely as possible.
What divisions of New York Blood Center Enterprises have been impacted by this cyber incident?
All operating divisions have been affected to some extent. Our operating divisions include:
We are working diligently with third-party experts to restore our systems as quickly and safely as possible. We understand the critical nature of our services, and the health of our communities remains our top priority. We remain in direct communication with our hospital partners and are implementing workarounds to help restore services and fulfill orders.
When will you be back to normal operations?
We are pleased to share that, as of February 3, 2025, we have resumed all collection activities across our operating divisions, including donor center operations and community blood drives. We are also making great strides towards returning to nearly normal distribution. While some manual processes remain in place, we appreciate your patience if wait times are longer than usual.*NOTE: in-bound calling is disrupted at the following divisions:
- Memorial Blood Centers – submit a General Inquires form to be contacted by a MBC representative.
- Nebraska Community Blood Bank – submit a General Inquiries form to be contacted by an NCBB representative.
Are you still operating donor centers and community blood drives?
Yes, as of February 3, 2025, we have resumed all blood collection activities, including donor center operations and community blood drives, and we are working to reschedule those that were cancelled. While some manual processes remain in place, we appreciate your patience if wait times are longer than usual and thank you for your continued support of our mission during this time.
Have you had to cancel any blood donor appointments?
Yes, donation center activities and blood drives may need to be rescheduled. If we determine any donation appointments need to be rescheduled, we will let our donors know as quickly as possible
Are PAT and Clinical Apheresis services available?
Yes, PAT services are available at normal capacity and Clinical Apheresis services are available and proceeding according to schedule. Please contact 1-800-235-5728 to confirm or arrange services.
Are pharmacy services able to process my prescription drug and supply order?
Yes. Pharmacy Services can receive prescriptions, fill your prescriptions, and deliver your order as usual.
Can our hospital place and receive orders for clotting factor concentrates?
Yes. NYBC can receive and distribute orders for factor concentrates as usual.
Can cryopreservation services be scheduled?
Yes, the cellular therapy lab is open and can perform cryopreservation procedures and all associated QC testing. Please contact 1-646-234-2195 to confirm scheduling.
My recent blood donation is not being reflected on NYBCe systems. Was there a problem with my donation?
We experienced disruptions to our donor portal earlier this month, which has resulted in delayed updates to the portal. Please know, your donations have been recorded and will be credited on your account as soon as possible. Thank you for your patience.
My recent donations are not reflected on my rewards store account. How can I fix this issue so I can use my rewards points?
Earlier this month, we experienced disruptions to our donor portal and our associated rewards program. While we do not have a specific timetable for the full restoration of this portal, our IT team is working to restore all services as quickly as possible.
Please rest assured, your donations are documented and will be credited on your account as soon as possible. We regret any inconvenience this may cause and thank you for your patience.
When can I expect my rewards store account to be updated with my accurate rewards points?
While we do not have a specific timetable for the full restoration of our donor portal and associated rewards program, please rest assured that our IT team is working to restore all services as quickly as possible. We regret any inconvenience this may cause and thank you for your patience.
What can I do to help?
Your support means everything to us. In the coming weeks, it may be necessary for us to do another push for more blood donations once we work through this challenge, and we will count on our community’s support. If you’re eligible, we encourage you to make a donation, and we appreciate your patience if you experience longer wait times or unexpected scheduling changes as we work through this. Thank you for your support.
Updated February 24, 2025