On Sunday, January 26, New York Blood Center Enterprises and its operating divisions identified suspicious activity affecting our IT systems. We immediately engaged third-party cybersecurity experts to investigate and confirmed that the suspicious activity is a result of a ransomware incident. We took immediate steps to help contain the threat and are working diligently with these experts to restore our systems as quickly and as safely as possible. Law enforcement has been notified.
We understand the critical nature of our services, and the health of our communities remains our top priority. We remain in direct communication with our hospital partners and are implementing workarounds to help restore services and fulfill orders.
We remain incredibly grateful for the generous response of our greater blood community – including our hospital partners, hospital associations, blood centers across the country, the AABB Interorganizational Task Force, and our donors – who have all come together to help advance our shared mission.
FAQs
What happened?
On Sunday, January 26, New York Blood Center Enterprises and its operating divisions identified suspicious activity affecting our IT systems. We immediately engaged third-party cybersecurity experts to investigate. This investigation has confirmed that the suspicious activity is a result of a ransomware incident. We took immediate steps to help contain the threat, including taking certain systems offline. We are working diligently with these experts to restore our systems as quickly and as safely as possible.
When will your systems be back to normal?
At this time, we do not have a specific timetable for system restoration. We are working diligently with third-party experts to restore our systems as quickly and safely as possible.
Are you still operating donor centers and community blood drives?
We are still accepting blood donations, but processing times may be longer than normal at donation centers and blood drives. We are in direct communication with our donor centers, sponsor organizations, and donors to share updates as appropriate.
Have you had to cancel any blood donor appointments?
Yes, donation center activities and blood drives may need to be rescheduled. If we determine any donation appointments need to be rescheduled, we will let our donors know as quickly as possible.
What can I do to help?
Your support means everything to us. In the coming weeks, it may be necessary for us to do another push for more blood donations once we work through this challenge, and we will count on our community’s support. If you’re eligible, we encourage you to make a donation, and we appreciate your patience if you experience longer wait times or unexpected scheduling changes as we work through this. Thank you for your support.
Published January 29, 2025